Our experiences since March of this year have all been different. Some business owners embraced lockdown, using it as an opportunity to take a look at marketing strategies and revamp existing processes and practices. Others have reacted to the new situation by realigning their offering – moving from face-to-face services to online. Some have been even busier than usual. A lot of us will have been concentrating purely on what absolutely needed to be done, keeping our business afloat and letting a lot of the little day-to-day things slide.